Refund Policy

Refund Policy

Introduction

Our goal at brazino.casino is to provide the best experience for our customers. This Refund Policy sets out the rules and procedures for refund requests for products or services purchased on our platform.

Eligibility for Refunds

• Physical Goods: refunds for physical goods are available provided the item is in perfect condition, with no signs of use, damage or alterations. The goods must be returned in their original packaging, together with all accessories included.

• Digital Services: Refunds for digital services are considered on a case-by-case basis. We generally do not offer refunds for digital services that have already been used or partially used. However, exceptions may be made in situations such as technical malfunctions or problems with the delivery of the service.

Refund Process

• Request: To request a refund, contact our support team with information such as your order number, account details and the reason for the return.

• Evaluation: our team will analyze your request and may request additional information if necessary to properly evaluate the request.

• Approval and processing: If your refund request is approved, the amount will be refunded using the payment method originally used. The time required to process your refund request may vary depending on the payment method and applicable financial regulations.

Restrictions

• Terms of Use Policy: We reserve the right to refuse refunds if our terms of use are violated or if we discover abuse or fraud.

• Personalized Products: Personalized or custom made products are non-refundable unless they have manufacturing defects.

• Non-Refundable Charges: in some cases, shipping charges, taxes or other fees are non-refundable except where required by law.

Contact Information

If you have any questions about our return policy, please contact our customer service team at info@brazino.casino. We will be happy to assist you and provide additional information.